Privacy Policy

Simply Help L.L.C. operates an online marketplace that connects customers with independent helpers. For privacy, legal, or support questions, contact support@getsimplyhelp.com.

We collect information needed to operate, support, and protect the platform:

• Name, email address, phone number, and account profile information
• Task addresses, service locations, task details, and task photos
• Platform communications that may be stored for support, safety, and dispute resolution
• Payment-related information processed through Stripe or another designated payment processor

Simply Help currently collects task addresses and service locations, not continuous background location tracking. Location-related features may change if the platform expands.

We use information to create and manage accounts, connect customers and helpers, post and manage tasks, process payments, support helper payouts, provide customer support, improve safety, review disputes, prevent fraud, enforce our Terms, and comply with legal obligations.

We may send transactional communications about accounts, tasks, payments, safety, support, and policy updates. We may also send optional marketing communications, which users may opt out of where required by law.

Task photos, profile photos, task details, and platform communications may be stored to operate the service, support users, improve safety, and help review disputes or account activity.

Payment-related information is processed through Stripe or another designated payment processor. Simply Help does not sell payment information. Payment processors may collect and process information according to their own terms and privacy policies.

We may share information with service providers that help us operate the platform:

• Stripe for payment processing and helper payout onboarding
• Supabase for authentication, database, storage, and related platform infrastructure
• Email service providers for transactional and optional marketing communications
• Analytics tools if added later to understand platform usage and improve the service

We may access, preserve, use, or disclose information if we believe it is reasonably necessary to comply with law, respond to legal requests, protect users, investigate fraud or safety issues, enforce our Terms, resolve disputes, or protect the rights, property, and safety of Simply Help, users, or others.

Simply Help does not sell personal information to third parties.

Users may request account or data deletion by emailing support@getsimplyhelp.com. We may retain certain information when needed for legal, tax, accounting, fraud prevention, dispute resolution, safety, or legitimate business purposes.

We use reasonable administrative, technical, and organizational measures intended to protect information. No online service can guarantee absolute security.

Simply Help is intended for users who are at least 18 years old. We do not knowingly collect personal information from children.

We may update this Privacy Policy as the platform changes. Continued use of Simply Help after updates means the revised policy applies.

Contact support@getsimplyhelp.com with privacy, legal, or support questions.